1. Introduction

The information contained in this website is for general information purposes only. The information is provided by Flint's Yard and while we endeavour to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.

In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website.

Through this website you are able to link to other websites which are not under the control of Flint's Yard We have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them.

Every effort is made to keep the website up and running smoothly. However, Flint's Yard takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.


2. Trading terms

We reserve the right to change these trading terms from time to time without prior notice by changing them on the site, provided any such change will not affect any purchases you have made before the change is implemented.


3. Ordering

Whilst all efforts are made to ensure accuracy of description, specifications and pricing there may be occasions where errors arise. Should such a situation occur Flint's Yard cannot accept your order. In the event of a mistake you will be contacted with a full explanation and a corrected offer. The information displayed is considered as an invitation to treat not as a confirmed offer for sale. The contract is confirmed upon supply of goods.


4. Prices

4.1 Prices and availability of items are subject to change without notice the prices advertised on this site are in sterling (£) inclusive of VAT where applicable, but exclude delivery charges. Delivery charges, where applicable, are clearly displayed when you view the items you have selected within your basket. Delivery charges will be automatically calculated and added to your order. Prices and delivery charges displayed are valid and effective only within mainland UK.

4.2 We cannot accept your order until you have paid in full. Payment can be made by most major credit or debit cards or paypal, by completing the relevant details on the checkout page.

4.3 By using a credit/debit card to pay for your order, you confirm that the card being used is yours. All credit/debit card holders are subject to validation checks and authorisation by the card issuer. If the issuer of your card refuses to authorise payment we will not accept your order and we will not be liable for any delay or non-delivery and we are not obliged to inform you of the reason for the refusal. We are not responsible for your card issuer or bank charging you as a result of our processing of your credit/debit card payment in accordance with your order.

4.4 In the unlikely event that the price of an item has been incorrectly advertised on the Site, we will contact you by email to ask whether you wish to proceed with the order at the correct price. If you are not happy to proceed, or we are unable to obtain your instructions, we will cancel the order. Unless we have already confirmed dispatch of your order, we will not be obliged to supply products at the incorrect price.


5. Delivery service

5.1 Subject to availability, we will use all reasonable endeavours to deliver the products you have ordered as soon as possible after your order is accepted by us.

5.2 We will deliver directly to the address specified in your order. We cannot deliver items within the same order to multiple addresses.

5.3 Deliveries are made Monday to Friday (excluding bank and public holidays), normally between the hours of 8am and 5.30pm. The precise timing of a delivery cannot be specified. Certain deliveries may require a signature to confirm receipt.

5.4 All Standard delivery orders will be dispatched within 3 working days after receipt of payment. However, if due to the seasonal demand for a particular product or simply due to unusually high/unexpected demand meaning that it is not immediately available we will contact you and notify you of the soonest available delivery date.

5.5 Deliveries will be made to your door. We are not responsible for any additional carrying or positioning of products ordered.

5.6 Once delivered, the products ordered will become your property (provided they have been paid for in full) and your responsibility and, except in relation to products that are damaged or faulty when delivered or have been incorrectly delivered, we will not accept any liability for their loss, damage or destruction after they have been delivered.


6. Cancellations and returns 

6.1 You may cancel your order (or any part of it) at any stage before the products are delivered to you, and up to 7 days afterwards. You may do so either by notifying us (see How to contact us), giving us your full name, address and order reference or, alternatively, by returning the products, in accordance with the provisions below (see section 6. 3). You do not need to give any reason for cancelling your order, but a brief explanation will help us improve the service we offer to customers in the future.

6.2 If you cancel your order, any sum debited by us from your credit/debit card will be refunded in full.

6.3 Where you decide to cancel an order after we have dispatched the products, you will be under a duty to return them to us, at your own risk and cost. All such products should be returned within 14 days of you cancelling your order (where you choose to cancel by notifying us) and, in any event, no later than 28 days after the products have been delivered to you. Until such time as they are returned, you must retain possession of the products and take reasonable care of them. You should return the products to us unused and as new, whilst maintaining a duty of care for the products during the cancellation period (except to the extent reasonably necessary to examine them), with the original product packaging, by one of the following means:
Goods received which have been opened, used or damaged will not be accepted and refunds will not be made .
Returned items must be suitably packed and labelled and be returned for the attention of
Flint’s Yard, Lipton Farm, East Allington, Totnes, Devon TQ9 7RN

We strongly recommend that you retain proof of dispatch as in the event of loss or damage during return transit we cannot provide any compensation

6.4 Our policy on cancellations and returns does not affect your legal rights.


7. Faulty products

7.1 If any product you purchase is damaged or faulty when delivered to you, we may offer an exchange or refund as appropriate, in accordance with your legal rights. If you believe a product is faulty, you should notify us (see how to contact us ) to arrange for the return of the product (the cost of postage of which we will refund).

7.2 Our policy on faulty products does not affect your legal rights.


8. Our liability

8.1 We will not be liable to you where performance of any of our obligations is prevented or restricted by any circumstance or cause beyond our reasonable control.

8.2 You are responsible for the use you make of the products you order. Which must be used as per recommended  dosage instructions. To the extent not prohibited by law, we accept no liability for any loss which is not reasonably foreseeable or for any business loss (which includes loss of profits, contracts, goodwill, opportunity and other similar losses).


9. Security

9.1 We understand that you may have concerns about security on the internet. All payments are made through Paypal which has a secure area and operates through SSL

9.2 We recommend that you do not communicate your payment card details to anyone, including us, by email. We cannot be responsible for any losses you may incur in transmitting information to us by internet link or by email. Any such loss shall be entirely your responsibility.

9.3 If you have any additional queries about security, please email us at:
talk2us@flintsyard.com


10. Copyrights

All content included on the site such as text, graphics logos button icons images audio clips digital downloads and software are all owned by Flint’s Yard and are protected by international copyright laws.


11. How to contact us

Please feel free to contact us in any of the following ways:

by email: talk2us@flintsyard.com

by writing to us at: Flint’s Yard, Lipton Farm, East Allington, Totnes, Devon TQ9 7RN